The Trusted Advisor: 20th Anniversary Edition

In an ever-changing world, establishing trust can make or break business deals. The authors pinpoint the components of trust and explain how to apply their equations to a variety of situations. 16 charts.

David H. Maister is widely acknowledged as the world’s leading authority on the management of professional service firms. Beginning four decades ago, David has advised firms in a broad spectrum of professions, covering all strategic and managerial issues, spanning the globe. A native of Great Britain, David holds degrees from the University of Birmingham, the London School of Economics, and the Harvard Business School, where he was a professor for seven years. He is the author of the best-selling books Managing the Professional Service Firm and True Professionalism. He lives in Boston, Massachusetts.