Invisible Labour

This book investigates the life, working conditions, and urban experiences of support-service workers, such as janitors, security guards, culinary workers and carpool drivers in the Information Technology (IT) sector of India.

Indranil Chakraborty works as adjunct faculty at Lawrence Kinlin School of Business, Fanshawe College, London, Ontario, Canada. He has a PhD in information and media studies from the University of Western Ontario and works in the areas of media, technology and labour. He has teaching experience in media and communication studies, politics and economics at the University of Western Ontario and Simon Fraser University. He has also worked over a decade as a journalist with prominent South Asian publications such as The Indian Express and The Financial Express, reporting on public policy, economic issues and information technology in India.

1. Introduction: Technology and Change: Ancillary Workers in the Indian IT Industry 2. Flat World, Globalization and Indian IT 3. Collection, Interpretation and Analysis of Data 4. Time, Place and Space 5. Women Workers' Narratives of Precarious Work and Social Struggle 6. Conflicts and Adjustments: An Anatomy of Changing Social Relations 7. Labour Process, Control and Discipline 8. Conclusion: Whistling into the Typhoon