Service Delivery in South Asia

By integrating governance theory with real-world service delivery practices in South Asia, this book explores the vital intersection of governance and public service delivery, particularly within the complex socio-political landscape of South Asia.

Jannatul Ferdous is Associate Professor in the Department of Public Administration at Comilla University, Bangladesh. She is a prolific author and a leading expert on governance, public administration, and service delivery.

1. Governance Unpacked: Institutions, Indicators, and Citizen-Centric Services 2. Governance and Public Service Delivery: Theoretical Focus 3. Governance and Development Policy in South Asia 4. Harnessing Public-Private Service Delivery Arrangements 5. Assessing Service Delivery through Decentralisation 7. ICT to Improve Governance and Service Delivery 8. Towards Better Public Service Delivery and Good Governance