Step-By-Step QFD

Quality Function Deployment (QFD) is a system that focuses on delivering value by understanding the customer's wants and needs and then deploying these expectations throughout the product development process, thereby satisfying the customer and increasing market share, the ultimate goal. This book was designed as a stand-alone tutorial for the student or beginning practitioner and as a reference for those experiencing manufacturing difficulties.

Terninko, John

Introduction. Flow of Analysis in Step-by-Step QFD. Priority of Customer Segments. Understanding Your Customer. Customer Voice Into Design Team Voice. A Better Way to Measure Quality. New Design Concepts. Theory of Inventive Problem Solving. Voice of Customer to Manufacturing. Robust Design in Manufacturing. Admonitions. Index.