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In this book, the authors present unique factors that make hospitality and tourism organizations resilient in the VUCA world.
Malgorzata Rozkwitalska-Welenc is a Professor in Economics, Management, and Quality Sciences and works as a Professor at WSB Merito University in Gdansk, Poland. Jacek Borzyszkowski is a doctor habilitated in Economics, Management, and Quality Sciences and works as an Associate Professor at WSB Merito University in Gdansk, Poland. Beata A. Basinska is an Associate Professor of Work and Organizational Psychology in the Faculty of Management and Economics at Gdansk University of Technology, Poland. Fevzi Okumus is the Central Florida Hotel and Lodging Association Preeminent Chair Professor within the Hospitality Services Department at the University of Central Florida's Rosen College of Hospitality Management, USA. Osman M. Karatepe is a Professor of Marketing in the Faculty of Tourism at Eastern Mediterranean University, North Cyprus, Türkiye.
Introduction Chapter 1. Organizational Resilience, Related Constructs and the VUCA Concept in Organizational Studies Chapter 2. Organizational Resilience and Related Concepts in Hospitality and Tourism Management Studies Chapter 3. The Conceptual Model of Organizational Resilience in Hospitality and Tourism Chapter 4. Organizational Resilience in Polish Hospitality and Tourism Organizations Chapter 5. Organizational Resilience in Hospitality and Tourism Organizations in Türkiye Chapter 6. Organizational Resilience in Hospitality and Tourism Organisations in the United States Chapter 7. Concluding remarks
