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Marja Gastelaars

The Public Services under Reconstruction

Client experiences, professional practices, managerial control. Sprachen: Englisch. 24,0 cm / 16,1 cm / 1,5 cm ( B/H/T )
Buch (Hardcover), 200 Seiten
EAN 9780415472425
Veröffentlicht Oktober 2008
Verlag/Hersteller Routledge
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Beschreibung

This book examines the services in and around the public domain, analysing a number of socio-cultural changes relevant to these services, including the rationalising efforts of the New Public Management and the introduction of IT.

Portrait

Marja Gastelaars is Assistant Professor at the Utrecht School of Governance in the Netherlands.

Inhaltsverzeichnis

1. The Services In and Around the Public Domain, 2. Meanwhile, in Society, 3. 'Why are we Here?' Core Services and Client Relationships, 4. The (Re)construction of the Services: (Re)routing the Clients, 5. Whatever it Takes!  The Organizational Relevance of professional responsibilities, 6. 'What am I doing here?' The Client Experience, 7. The New Management: About 'Process' and 'Control', 8. Conclusion: Where Are We Now?

Hersteller
Libri GmbH
Europaallee 1

DE - 36244 Bad Hersfeld

E-Mail: gpsr@libri.de