Professionalism, Boundaries and the Workplace

A practical text that examines a range of sensitive issues concerned with managing and maintaining professional boundaries between worker and client.

Nigel Malin is Professor of Social Work and Community Studies at the University of Derby; he is well respected for his work on community care.

Part One: Professionalism, Boundaries and the Health-Social Care Context 1. Professionalism and Boundaries of the Formal Sector: The Example of Social and Community Care 2. Professionalism in Everyday Practice: Issues of Trust, Experience and Boundaries 3. Professionalism and User Self advocacy Part Two: Professionalism and Enterprise Culture 4. Boundary work and the Un-making of the Professions 5. Personal Business Advice: Professionalism and the Limits of 'Customer Satisfaction' 6. Colleagues or Clients? The Relationship between Clergy and Church Members Part Three: Professionalism and New Managerialism 7. The Retreat from Professionalism: From Social Worker to Care Manager 8. Social Work, Professionalism and the Rationality of Organisational Change Part Four: Professionalism and Credentialism 9. From Befriending to Punishing: Changing Boundaries in the Probation Service 10. Professionalism Definitions in Managing Health Services 11. Betwixt and Between: Part-Time Women GPs and the Flexible Working Question Part Five: Professionalism and Emotion-Management 12. Mixed Feelings: Emotion Management in the Caring Professions 13. The Fat Envelope Patient: Dynamics Between Patient, Doctor and Osteopath 14. Redefining the Role of Emotions in Complementary Medicine 15. Conclusion