Malcolm and Me

Malcolm and Me describes the seven criteria of the Malcolm Baldrige National Quality Award program to improve student achievement: leadership, strategic planning, student and market focus, information and analysis, faculty and staff satisfaction, process management in the classroom and the business office, and results.

Richard E. Maurer, Sandra Cokeley Pedersen

1 Bill's Interview: It's all about People 2 Malcolm's New School: Start in the Middle 3 The Boss Goes First: Model the Progress 4 A Plan for Me: Chart the Course 5 In God We Trust: All Others Bring Data 6 Get Out the Map: Understanding the Blue Fields Way 7 Good Enough Never Is 8 Epilogue: So What Happened to Malcolm and Bill? 9 Appendix A: It is not Continuous Improvement When... 10 Appendix B: How to get Started 11 Appendix C: Are We Making Progress?