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This book explores the dark side of organizations. Challenging conventional wisdom on engagement, leadership, and motivation, it defines toxic culture, explains how toxic cultures emerge over time, and provides practical approaches for overcoming a toxic culture at the individual, team, and organizational level.
Susan Hetrick is the founder of Zuhra, an HR consultancy. She has held senior HR leadership roles and worked with executive teams for a number of organizations, including the World Bank Group, Arab Banking Corporation, the NatWest Group, Aegon, HSBC, and Deloitte. Susan is a published author and speaker on corporate culture in global organizations and holds a Doctorate from City University Business School and a Master's degree in Industrial Relations from Warwick University.
Part I: The Four Stages of Toxicity 1. Why Culture Matters 2. The First Driver of Toxic Culture - The Normalization of Deviance 3. The Second Driver of Toxic Culture - Cognitive Dissonance 4. The Four Stages of a Toxic Culture Part II: The Toxic Triangle 5. Toxic Leadership 6. Susceptible Followers 7. Conducive Environments Part III: How to Build and Sustain a Healthy Workplace Culture 8. How to Build and Sustain a Healthy Workplace Culture 9. A Framework for Action
