The Handbook of Conflict Resolution

Praise for The Handbook of Conflict Resolution "This handbook is a classic. It helps connect the research of academia to the practical realities of peacemaking and peacebuilding like no other. It is both comprehensive and deeply informed on topics vital to the field like power, gender, cooperation, emotion, and trust. It now sits prominently on my bookshelf." --Leymah Gbowee, Nobel Peace Prize Laureate "The Handbook of Conflict Resolution offers an astonishing array of insightful articles on theory and practice by leading scholars and practitioners. Students, professors, and professionals alike can learn a great deal from studying this Handbook." --William Ury, Director, Global Negotiation Project, Harvard University; coauthor, Getting to Yes and author, The Third Side "Morton Deutsch, Peter Coleman, and Eric Marcus put together a handbook that will be helpful to many. I hope the book will reach well beyond North America to contribute to the growing worldwide interest in the constructive resolution of conflict. This book offers instructive ways to make this commitment a reality." --George J. Mitchell, Former majority leader of the United States Senate; former chairman of the Peace Negotiations in Northern Ireland and the International Fact-Finding Committee on Violence in the Middle East; chairman of the board, Walt Disney Company; senior fellow at the School of International and Public Affairs, Columbia University "Let's be honest. This book is just too big to carry around in your hand. But that's because it is loaded with the most critical essays linking the theory and practice of conflict resolution. The Handbook of Conflict Resolution is heavy on content and should be a well-referenced resource on the desk of every mediator--as it is on mine." --Johnston Barkat, Assistant Secretary-General, Ombudsman and Mediation Services, United Nations

Peter Coleman is Associate Professor of Psychology and Education at Teachers College, Associate Professor of Psychology at The Earth Institute at Columbia University, current Director of Int'l Center for Cooperation and Conflict Resolution at Teacher's College, Faculty Sponsor of the MS Program in Negotiation and Conflict Resolution in Dept of Continuing Ed at Columbia, and?an active mediator. Morton Deutsch is the E.L. Thorndike Professor and director emeritus of the International Center for Cooperation and Conflict Resolution (ICCCR) at Columbia University. He is considered to be one of the leading pioneers in the study of intergroup relations and conflict resolution. Eric Marcus is Founder and Principal of The Marcus Group, a consulting firm that specializes in enhancing organizational effectiveness and individual and group development, whose clients include: JPMorgan Chase, United Nations, Neighborhood Housing Services of NYC and Say Yes to Education. He also teaches in the Master's program in Negotiation & Conflict Resolution at Columbia University.

Preface xi Introduction xvii Morton Deutsch Part one: Interpersonal and Intergroup Processes 1 1 Cooperation, Competition, and Conflict 3 Morton Deutsch 2 Justice and Conflict 29 Morton Deutsch 3 A Delicate and Deliberate Journey toward Justice: Challenging Privilege: Building Structures of Solidarity 56 Michelle Fine, Alexis Halkovic 4 Constructive Controversy: The Value of Intellectual Opposition 76 David W. Johnson, Roger T. Johnson, Dean Tjosvold 5 Trust, Trust Development, and Trust Repair 104 Roy J. Lewicki, Edward C. Tomlinson 6 Power and Conflict 137 Peter T. Coleman 7 Communication and Conflict 168 Robert M. Krauss, Ezequiel Morsella 8 Language, Peace, and Conflict Resolution 182 Francisco Gomes de Matos 9 The PSDM Model: Integrating Problem Solving and Decision Making in Conflict Resolution 203 Eben A. Weitzman, Patricia Flynn Weitzman 10 Intergroup Conflict 230 Ronald J. Fisher Part two: Intrapsychic and Intragroup Processes 253 11 Judgmental Biases in Conflict Resolution and How to Overcome Them 255 Leigh L. Thompson, Brian J. Lucas 12 Emotion and Conflict: Why It Is Important to Understand How Emotions Affect Conflict and How Conflict Affects Emotions 283 Evelin G. Lindner 13 Self-Regulation in the Service of Conflict Resolution 310 Walter Mischel, Aaron L. DeSmet, Ethan Kross 14 Group Decision Making in Conflict: From Groupthink to Polythink in the War in Iraq 331 Alex Mintz, Carly Wayne Part three: Personal Differences 353 15 Natural-Born Peacemakers? Gender and the Resolution of Conflict 355 Mara Olekalns 16 Resolving Intractable Intergroup Conflicts: The Role of Implicit Theories about Groups 384 Eran Halperin, James J. Gross, Carol S. Dweck 17 Personality and Conflict 400 Sandra V. Sandy, Susan K. Boardman, Morton Deutsch 18 The Development of Conflict Resolution Skills: Preschool to Adulthood 430 Sandra V. Sandy Part four: Creativity and Change 465 19 Creativity and Conflict Resolution: The Role of Point of View 467 Howard E. Gruber 20 Some Guidelines for Developing a Creative Approach to Conflict 478 Peter T. Coleman, Morton Deutsch 21 Creativity in the Outcomes of Conflict 490 Peter J. Carnevale 22 Change and Conflict: Motivation, Resistance, and Commitment 513 Eric C. Marcus 23 Changing Minds: Persuasion in Negotiation and Conflict Resolution 533 Alison Ledgerwood, Shannon P. Callahan, Shelly Chaiken 24 Learning through Reflection on Experience: An Adult Learning Framework for How to Handle Conflict 558 Victoria J. Marsick, Dorothy E. Weaver, Lyle Yorks Part five: Culture and Conflict 579 25 The Alchemy of Change: Cultural Fluency in Conflict Resolution 581 Michelle LeBaron 26 Indigenous Lessons for Conflict Resolution 604 Geneviève Souillac, Douglas P. Fry 27 Multiculturalism and Conflict 623 Mekayla K. Castro, Peter T. Coleman 28 Cooperative and Competitive Conflict in China 654 Dean Tjosvold, Kwok Leung, David W. Johnson Part six: Difficult Conflicts 679 29 Aggression and Violence: Causes and Correctives 681 Wen Liu, Susan Opotow 30 Intractable Conflict 708 Peter T. Coleman 31 The Pragmatics of Peace with Justice: The Challenge of Integrating Mediation and Human Rights 745 Eileen F. Babbitt 32 Terrorism: Negotiating at the Edge of the Abyss 764 Guy Olivier Faure Part seven: Models of Practice 793 33 Negotiation 795 Roy J. Lewicki, Edward C. Tomlinson 34 The Mediation of Conflict: Context, Cognition, and Practice 817 Kenneth Kressel 35 Teaching Conflict Resolution Skills in a Workshop 849 Susan W. Coleman, Yaron Prywes 36 Creating Constructive Communication through Dialogue 877 Beth Fisher-Yoshida 37 An Empirically Based Approach to Couples' Conflict 898 John Gottman, Julie S. Gottman, Andy Greendorfer, Mirabai Wahbe 38 Managing Conflict through Large Group Methods 921 Barbara Benedict Bunker, Susan W. Coleman 39 Group Relations and Conflict Resolution 947 Sarah J. Brazaitis 40 Reconciliation between Groups: Preventing (New) Violence and Improving Lives 971 Ervin Staub 41 Social Networks, Social Media, and Conflict Resolution 998 James D. Westaby, Nicholas Redding 42 Using Research Findings in Practice: From Knowledge Acquisition to Application 1023 Daniel Druckman 43 Nonviolent Struggle: An Overview 1043 Gene Sharp Part eight: Looking to the Future 1059 44 A Framework for Thinking about Research on Conflict Resolution Initiatives 1061 Morton Deutsch, Jennifer Goldman-Wetzler, Christine T. Chung 45 Some Research Frontiers in the Study of Conflict and Its Resolution 1087 Dean G. Pruitt, Katharina G. Kugler Concluding Overview 1111 Peter T. Coleman, Eric C. Marcus About the Editors 1125 About the Contributors 1129 Name Index 1163 Subject Index 1191 Part nine: Domain Specific Chapters 46 through 56 are available exclusively as online downloads. Visit www.wiley.com/go/coleman for more information. 46 Gender Conflict in Marriage Janice M. Steil, Beth Turetsky 47 Conflict Resolution in Schools David W. Johnson, Roger T. Johnson 48 Conflict in Organizations W. Warner Burke 49 Labor Relations and Conflict Christopher Honeyman 50 Alternative and Appropriate Dispute Resolution in Context: Formal, Informal, and Semiformal Legal Processes Carrie Menkel-Meadow 51 Police and Conflict Resolution: Some Observations Maria R. Volpe 52 Participatory Action Research, Conflict Resolution, and Communities Claudia E. Cohen, Rebecca Neshkes, Michelle Pryce-Screen, Elizabeth Hernandez, Micaela Linder, Megan Doherty-Baker 53 Faith Matters: Religion as a Third Side for Peace Bridget Moix 54 Nongovernmental Organizations as a Vehicle for Collective Action Andrea Bartoli, Borislava Manojlovic, Mark Magellan 55 Managing Environmental Conflict Joshua Fisher 56 International Conflict Resolution: From Practice to Knowledge and Back Again Anthony Wanis-St. John, Suzanne Ghais