Communicating User Experience

Communicating User Experience: Applying Local Strategies Researchto Digital Media Design examines how Local Strategies Research (LSR) helps investigate user experiences with digital media. This edited collection uses case studies to examine the way we communicate in the digital age whether between individuals and digital interfaces (such those installed in cars), dyads via mobile phones and online interfaces, or members of a group through a video conference. Milburn and her contributors consider the cultural norms that both inform and are used during interaction to provide a useful methodology that shifts design (particularly HCI) research from a focus on emotional, subjective user experiences to the everyday practices involved in interacting with one another in and through digital devices and interfaces. Communicating User Experience will be a valuable resource for designers and scholars of communication and new media.

Trudy Milburn,PhD, is director of campus solutions at Taskstream.

Introduction: Local Strategies Research and User Interactions
James L. Leighter & Trudy Milburn
Section I: Actions and Practices
Trudy Milburn
Chapter 1: "OK, talk to you later": Practices of Ending and Switching Tasks in Interactions with an In-Car Voice Enabled Interface
Molina Markham, Brion van Over, Lie & Donal Carbaugh
Chapter 2: Analyzing procedure to make sense of users' (inter)actions: A case study on applying the Ethnography of Communication for interaction design purposes
Tabitha Hart
Section II: Interaction and Relationships
Trudy Milburn
Chapter 3: "Showing We're a Team": Relating and Acting in Online/Offline Hybrid Organizational Meetings
Katherine Peters
Chapter 4: Delving Deeper into Online Peer Feedback: Implications for Product Design
Maaike Bouwmeester
Chapter 5: The Code of WeChat: Chinese Students' Cell Phone Social Media Practices
Todd Lyle Sandel & Bei Ju
Section III: Intercultural Differentiation
Trudy Milburn
Chapter 6: Myths about Finnishness on Cultural Mobile Phone Discourses
Saila Poutiainen
Chapter 7: Intentional Design: Using Iterative Modification to Enhance Online Learning for Professional Cohorts
Lauren Mackenzie & Megan R. Wallace