Mass Notification and Crisis Communications

This book examines existing mass notification system solutions supporting crisis communications. The author reviews emerging trends and provides guidance on the actions that organizations can take to tackle the complex issues. With an an overview of current technology systems and requirements, designs, implementation, and testing, the text provides an understanding of emergency response communications and associated technologies. It covers the populations serviced historically, as well as the current legal landscape, key decision making considerations, and considerations needed for effective planning and preparedness.

Denise Chatam Walker, Ph.D. is the Chief Emergency Management Officer for the Lone Star College System in The Woodlands, Texas.

History of Communications. Disaster Communications-Two-Way Conversations. Dynamics of Communications and Concepts of Operations. Challenges to Effective Communications. Changing Realities in Emergency Communications. Emergency Communications Framework. A Crisis Occurs ... Now What? International, Federal, State, and Local Laws, Regulations, Systems, Plans, and Structures. Ripple Effect of Social Media and Social Networking. Solutions-Some Solutions Are Better than None. Learning Your Systems Requirements. Picking a Solution That Fits. Effective Communication Plans. Getting the Message Right the First Time. Prepare to Prosper. Conclusions. Appendices. Glossary. Additional Resources. Index.