Mass Notification and Crisis Communications

Mass communication in the midst of a crisis must be done in a targeted and timely manner to mitigate the impact and ultimately save lives. Based on sound research, real-world case studies, and the author's own experiences, Mass Notification and Crisis Communications: Planning, Preparedness, and Systems helps emergency planning professionals create

Denise Chatam Walker, Ph.D. is the Chief Emergency Management Officer for the Lone Star College System in The Woodlands, Texas.

History of Communications. Disaster Communications-Two-Way Conversations. Dynamics of Communications and Concepts of Operations. Challenges to Effective Communications. Changing Realities in Emergency Communications. Emergency Communications Framework. A Crisis Occurs - Now What? International, Federal, State, and Local Laws, Regulations, Systems, Plans, and Structures. Ripple Effect of Social Media and Social Networking. Solutions-Some Solutions Are Better than None. Learning Your Systems Requirements. Picking a Solution That Fits. Effective Communication Plans. Getting the Message Right the First Time. Prepare to Prosper. Conclusions. Appendices. Glossary. Additional Resources. Index.