Service Delivery in South Asia

By integrating governance theory with real-world service delivery practices in South Asia, this book explores the vital intersection of governance and public service delivery, particularly within the complex socio-political landscape of South Asia. The book bridges theory and practice to reveal how good governance principles such as decentralisation, accountability, citizen participation, and digital innovation can drive more equitable and efficient service provision. Chapters focus on the evolving shift from traditional government to participatory governance, examining the roles of public-private partnerships, e-governance, and inclusive policy design in transforming service delivery. Providing a regionally grounded perspective by drawing from comparative regional analysis, rather than country-specific diagnostics, the book ensures broader relevance while remaining rooted in the realities of rapidly developing South Asian nations. A timely contribution in the era of digital transformation and growing demands for transparent, accountable institutions, this book will be of interest to academics working in the fields of South Asian politics, international relations, governance, decentralisation, and participatory public administration.

Jannatul Ferdous is Associate Professor in the Department of Public Administration at Comilla University, Bangladesh. She is a prolific author and a leading expert on governance, public administration, and service delivery.

1. Governance Unpacked: Institutions, Indicators, and Citizen-Centric Services 2. Governance and Public Service Delivery: Theoretical Focus 3. Governance and Development Policy in South Asia 4. Harnessing Public-Private Service Delivery Arrangements 5. Assessing Service Delivery through Decentralisation 7. ICT to Improve Governance and Service Delivery 8. Towards Better Public Service Delivery and Good Governance